True story: Frank had paid the extra 12 dollars to buy one of the first 15 positions on his Southwest flight from Chicago to Oakland. His boarding pass read A10, and consequently he was one of the first people on the plane. He selected an aisle seat six rows back, put his rollerbag in the overhead compartment, put his backpack on his seat, carefully placed his half-empty latte behind it on the seat and went to the back of the plane to use the bathroom.
When he got back, he couldn’t believe his eyes. A woman was sitting in his seat and his backpack and drink were in the middle seat next to it. This was especially surprising since there were still plenty of other isle seats available on the plane. Frank was shocked and furious at this transgression. “Bully!” he said to himself.
What should Frank do? What would you do?
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